Thank you for shopping at House of Contractors Inc. We want to ensure your complete satisfaction with your purchase. Please review our return policy below:
Eligibility:
- Returns are eligible within 30 days from the date of purchase.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging.
Return Procedure:
- Please contact us prior to returning your item.
- The customer is responsible for the cost of returning the item.
Refunds:
- Refunds will be issued after the returned product is received by the House of Contractors and is inspected.
- If the item is damaged, missing parts, not in the original condition, or has obvious signs of use, the return will be denied.
- Pre-orders are not eligible for cancellation.
- Items purchased online that qualify for 50% off shipping are considered special order items. If cancelled, these orders will be subject to a 25% cancellation fee, which reflects the manufacturer’s cancellation charge.
Exchanges (if applicable):
- Pre-orders are eligible for modification prior to shipping.
- We are happy to replace items if there is a manufacturing defect, or the item was damaged in transit. If you need to exchange it, email us at office@houseofcontractors.com
